Willingness to change the provider is still increasing
Since 2008 the number of the power customers, which change their energy provider had doubled. For comparision: 2005 every tenth household leaved the energy provider. Today every fifth power customer decides for this step. In fact the main reason for the increasing willingness is the price, but the service and the involved customer satisfaction coming up more and more important. Therefore the energy provider must optimize their customer loyalty to be still in business in the dynamic market environment.
Customer retention strategies from PAV achieve your prospects
The main reason to change the energy provider is the price. Every fourth power customer gives the price as reason for his decision. In contrast almost every tenth customer is unhappy with the service. It is all the more important that companies communicate their range of service well to optimize the customer satisfaction. Are you interested to find out more about your customers, retain customers who are prone to leave and win back old customers? Then trust in the customer loyalty programs from PAV.
PAV is your solution partner of choice when it comes to acquiring and retaining customers as well as increasing customer satisfaction. Thereby it doesn´t matter whether you are small business or a big player in the power industry. We create customer loyalty programs individual by your needs.
Our services:
- Customer loyalty interviews
- Complete customer loyalty solutions
- Mailings services
Your advantages:
- Improved customer loyalty
- Reduction in customer migration
- Rising the customer satisfaction
- Customer win-back
References: Staedtische Werke Magdeburg GmbH
Are you interested?
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